Email Design System
A modular email design system for Western Union that lifted click-through 23% and open rate 18%, cut production time 35%, and kept campaigns consistent across global markets. Built with reusable components, brand guidelines, Litmus-ready modules, and scalable templates.
case study

As part of the global email system, I created a structured library of reusable modules, layout rules, visual components, and production guidelines. The goal was to give teams enough flexibility for different campaign needs while keeping every execution aligned with the brand.
Modular Structure
The system was built around reusable modules that could be mixed, matched, and adapted across different campaign types, including hero sections, promotional blocks, feature modules, CTA areas, legal copy, and responsive layouts.


Production Workflow
The design system was translated into reusable Litmus modules that could be assembled like a builder into campaign-ready emails. Modular sections — heroes, offers, product blocks, tables, app-download prompts, legal footers, and CTA groups — were built, tested, and reused across lifecycle, promotional, and transactional campaigns.

I translated the Figma-based email system into reusable Litmus-ready modules, then combined those modules into campaign-ready emails. For dynamic and personalized moments, I used Movable Ink content blocks while keeping the overall system consistent, responsive, and easy to QA across clients.
Typographic System
I defined a clear typographic hierarchy for headlines, body copy, supporting text, legal disclaimers, and calls to action to improve readability and consistency across devices and markets.


Visual Elements & Brand Assets
I created and organized reusable brand assets, including icons, illustrations, flags, image treatments, buttons, and modular visual elements to help teams build campaign emails faster and more consistently.
Iconography and illustration styles


CTA/button design (primary/secondary/utility)

Imagery and background logic
Flags and co-branded visual cues
Use Cases & Real Examples
The system was applied across promotional emails, app campaigns, seasonal offers, service messages, and regional marketing communications, showing how the modular framework could flex across different content needs.
Campaign teams could mix and match approved modules in Litmus, reducing one-off design work while keeping global emails consistent, responsive, and on brand.
Marketing emails: promos, launches, loyalty, rewards

Service emails: confirmation, onboarding, password reset

Global Enablement
The system helped regional and lifecycle teams assemble localized emails faster using approved Litmus modules, while Movable Ink supported personalized and dynamic content across selected campaigns.
role
Lead Designer
impact
+23% CTR, +18% open rate, -35% production time.
scope
Email Design System, Figma Library, Templates, Guidelines, Litmus modules, Movable Ink modules, Global Rollout
category
UI/UX
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