Email Design System

A modular email design system for Western Union that improved global campaign consistency, reduced production time by 35%, and increased email engagement. Built with reusable components, brand guidelines, and scalable templates.

case study

background

Western Union’s global email campaigns needed a more scalable and consistent design approach. Teams across regions were producing high volumes of campaign emails, often with different layouts, visual treatments, and production methods.

objectives

The goal was to build a modular email system that could improve design consistency, speed up production, and make campaign development easier for global teams across multiple markets, languages, devices, and campaign types.

background

Western Union’s global email campaigns needed a more scalable and consistent design approach. Teams across regions were producing high volumes of campaign emails, often with different layouts, visual treatments, and production methods.

objectives

The goal was to build a modular email system that could improve design consistency, speed up production, and make campaign development easier for global teams across multiple markets, languages, devices, and campaign types.

context

background

Western Union’s global email campaigns needed a more scalable and consistent design approach. Teams across regions were producing high volumes of campaign emails, often with different layouts, visual treatments, and production methods.

objectives

The goal was to build a modular email system that could improve design consistency, speed up production, and make campaign development easier for global teams across multiple markets, languages, devices, and campaign types.

context

background

Western Union’s global email campaigns needed a more scalable and consistent design approach. Teams across regions were producing high volumes of campaign emails, often with different layouts, visual treatments, and production methods.

objectives

The goal was to build a modular email system that could improve design consistency, speed up production, and make campaign development easier for global teams across multiple markets, languages, devices, and campaign types.

results

Business Impact

The system helped improve email performance and production efficiency across global marketing teams: +23% click-through rate +18% open rate -35% production time +28% QA and design consistency

System & Design Impact

System & Design Impact

The system gave teams a shared framework for building emails faster and more consistently, with reusable layouts, promotional modules, content blocks, visual hierarchy, CTA styles, and responsive email patterns.

results

Business Impact

The system helped improve email performance and production efficiency across global marketing teams: +23% click-through rate +18% open rate -35% production time +28% QA and design consistency

System & Design Impact

The system gave teams a shared framework for building emails faster and more consistently, with reusable layouts, promotional modules, content blocks, visual hierarchy, CTA styles, and responsive email patterns.

As part of the global email system, I created a structured library of reusable modules, layout rules, visual components, and production guidelines. The goal was to give teams enough flexibility for different campaign needs while keeping every execution aligned with the brand.

Modular Structure

The system was built around reusable modules that could be mixed, matched, and adapted across different campaign types, including hero sections, promotional blocks, feature modules, CTA areas, legal copy, and responsive layouts.

Typographic System

I defined a clear typographic hierarchy for headlines, body copy, supporting text, legal disclaimers, and calls to action to improve readability and consistency across devices and markets.

Visual Elements & Brand Assets

I created and organized reusable brand assets, including icons, illustrations, flags, image treatments, buttons, and modular visual elements to help teams build campaign emails faster and more consistently.

  • Iconography and illustration styles


  • CTA/button design (primary/secondary/utility)

  • Imagery and background logic

  • Flags and co-branded visual cues

Use Cases & Real Examples

The system was applied across promotional emails, app campaigns, seasonal offers, service messages, and regional marketing communications, showing how the modular framework could flex across different content needs.

  • Marketing emails: promos, launches, loyalty, rewards


  • Service emails: confirmation, onboarding, password reset

Global Enablement

The system supported global rollout and day-to-day production by giving internal and external teams a shared toolkit for building emails faster, reducing repetitive work, and maintaining quality across markets.

role

Lead Designer

impact

+23% CTR, +18% open rate, -35% production time.

scope

Email Design System, Figma Library, Templates, Guidelines, Global Rollout

category

UI/UX

say hello

Open to full-time roles, freelance projects, and creative collaborations.
Let’s build work that looks sharp, works hard, and scales.

say hello

Open to full-time roles, freelance projects, and creative collaborations.
Let’s build work that looks sharp, works hard, and scales.