WU App feat. MrBeast

A two-part Western Union app story: a UX redesign to make the app clearer and easier to use, amplified by a high-visibility MrBeast partnership that put it in front of one of the world's largest creator audiences.

case study

background

Western Union set out to improve its app experience and then drive adoption at scale. I contributed to the UX redesign: research, flows, and UI; and then supported the MrBeast awareness campaign that promoted the refreshed app to a younger, digitally native audience.

objectives

The goal was to support a high-visibility awareness campaign while making the app experience easier to present, explain, and promote. This included improving app-related visuals, refining UX flows, creating campaign assets, and translating financial features into content that worked for a broad social audience.

background

Western Union set out to improve its app experience and then drive adoption at scale. I contributed to the UX redesign: research, flows, and UI; and then supported the MrBeast awareness campaign that promoted the refreshed app to a younger, digitally native audience.

objectives

The goal was to support a high-visibility awareness campaign while making the app experience easier to present, explain, and promote. This included improving app-related visuals, refining UX flows, creating campaign assets, and translating financial features into content that worked for a broad social audience.

context

background

Western Union set out to improve its app experience and then drive adoption at scale. I contributed to the UX redesign: research, flows, and UI; and then supported the MrBeast awareness campaign that promoted the refreshed app to a younger, digitally native audience.

objectives

The goal was to support a high-visibility awareness campaign while making the app experience easier to present, explain, and promote. This included improving app-related visuals, refining UX flows, creating campaign assets, and translating financial features into content that worked for a broad social audience.

context

background

Western Union set out to improve its app experience and then drive adoption at scale. I contributed to the UX redesign: research, flows, and UI; and then supported the MrBeast awareness campaign that promoted the refreshed app to a younger, digitally native audience.

objectives

The goal was to support a high-visibility awareness campaign while making the app experience easier to present, explain, and promote. This included improving app-related visuals, refining UX flows, creating campaign assets, and translating financial features into content that worked for a broad social audience.

results

499M+

The campaign reached more than 499M+ views across YouTube and social channels, giving Western Union major visibility through one of the world’s largest creator audiences.

App Ratings Boost

App Ratings Boost

Following the app design updates, ratings improved from 4.4 to 4.6 on Google Play and from 4.7 to 4.8 on the App Store. The refreshed UI helped make key flows clearer, more intuitive, and easier to navigate.

results

499M+

The campaign reached more than 499M+ views across YouTube and social channels, giving Western Union major visibility through one of the world’s largest creator audiences.

App Ratings Boost

Following the app design updates, ratings improved from 4.4 to 4.6 on Google Play and from 4.7 to 4.8 on the App Store. The refreshed UI helped make key flows clearer, more intuitive, and easier to navigate.

This collaboration with MrBeast was developed as a brand awareness campaign to promote the Western Union app and introduce it to a broader digital audience.

The campaign achieved massive reach, but before launch, a significant amount of product and design work was needed to make the app experience easier to understand, present, and promote.

  1. UX Research

I supported UX research around key app flows, user needs, and product pain points to help make the experience clearer before campaign launch.

  1. Wireframes and Prototypes

I worked on wireframes and prototypes to explore improved app flows, clearer screen hierarchy, and stronger product storytelling. These explorations helped align the experience before moving into polished UI and campaign-facing visuals.

  1. UI Kit and Style guide

I helped build a UI kit and style guide to create consistency across app screens, campaign visuals, and supporting design assets. The system included reusable UI elements, layout patterns, visual treatments, and brand-aligned components for digital execution.

The final campaign assets connected the refreshed app experience with bold, social-first visuals. The design system helped turn functional product moments into simple, high-energy content that could work across video, social, paid media, and app promotion.

role

UX redesign: contributed to research, wireframes, and UI kit (collaborative team effort). MrBeast campaign: brand guardian: owned logo usage, QR codes, and final asset delivery to the creator's production team.

impact

499M+ campaign views; app ratings improved on Google Play and App Store.

scope

UX Research, Wireframes, UI Kit, Campaign Assets, App Visuals

category

UI/UX

say hello

Open to full-time roles, freelance projects, and creative collaborations.
Let’s build work that looks sharp, works hard, and scales.

say hello

Open to full-time roles, freelance projects, and creative collaborations.
Let’s build work that looks sharp, works hard, and scales.