Pricing Campaign

A multi-market campaign system for Western Union designed to make pricing communication clearer, more consistent, and more actionable across digital, print, outdoor, and partner channels.

case study

background

Western Union needed a clearer way to communicate pricing across different markets, channels, and customer contexts. Pricing messages had to work across multiple currencies, languages, offers, and local requirements while staying simple and easy to understand.

objectives

The goal was to build a flexible campaign framework that could simplify pricing communication, support localization, and make offers easier for customers to act on across digital, print, outdoor, and partner channels.

background

Western Union needed a clearer way to communicate pricing across different markets, channels, and customer contexts. Pricing messages had to work across multiple currencies, languages, offers, and local requirements while staying simple and easy to understand.

objectives

The goal was to build a flexible campaign framework that could simplify pricing communication, support localization, and make offers easier for customers to act on across digital, print, outdoor, and partner channels.

context

background

Western Union needed a clearer way to communicate pricing across different markets, channels, and customer contexts. Pricing messages had to work across multiple currencies, languages, offers, and local requirements while staying simple and easy to understand.

objectives

The goal was to build a flexible campaign framework that could simplify pricing communication, support localization, and make offers easier for customers to act on across digital, print, outdoor, and partner channels.

context

background

Western Union needed a clearer way to communicate pricing across different markets, channels, and customer contexts. Pricing messages had to work across multiple currencies, languages, offers, and local requirements while staying simple and easy to understand.

objectives

The goal was to build a flexible campaign framework that could simplify pricing communication, support localization, and make offers easier for customers to act on across digital, print, outdoor, and partner channels.

results

+17% increase in customer engagement

The campaign helped improve customer engagement by making pricing messages more visible, easier to understand, and more action-oriented across key marketing touchpoints.

+24% lift in international transactions

+24% lift in international transactions

The clearer offer structure and consistent campaign system contributed to a lift in international transactions across targeted markets.

results

+17% increase in customer engagement

The campaign helped improve customer engagement by making pricing messages more visible, easier to understand, and more action-oriented across key marketing touchpoints.

+24% lift in international transactions

The clearer offer structure and consistent campaign system contributed to a lift in international transactions across targeted markets.

We designed a set of adaptable templates for digital banners, POS placements, local market campaigns, and partner channels. The system included structured zones for pricing, disclaimers, market-specific details, and legal requirements, making it easier for teams to create consistent, compliant, and localized campaign assets at scale.

here are some examples of online banner template layouts we did.

Visual Direction & Image Strategy

1. Surprised & Delighted

This direction used expressive lifestyle imagery to make price-led messaging feel more human, emotional, and memorable. The goal was to connect a clear offer with a positive customer reaction.

2. Digital Users

This direction focused on mobile-first customers and digital transfer behavior, helping position the pricing message within everyday app and online money transfer moments.

3. Energetically Optimistic

This direction used bold color, movement, and confident compositions to make the campaign feel active, accessible, and easy to notice across busy media environments.

Co-Branding & System Use

The campaign system was designed to flex across Western Union-owned channels and partner environments. Templates supported co-branded layouts, localized pricing, campaign disclaimers, and format variations while maintaining a consistent visual structure.

Conclusion

The pricing campaign turned a complex business message into a clear, scalable communication system. By combining strong offer hierarchy, flexible templates, and consistent visual direction, the work helped teams launch localized campaign assets faster while improving clarity across digital, print, outdoor, and partner channels.

role

Creative Direction and System Architecture

impact

+17% customer engagement, +24% international transactions.

scope

Campaign System, Art Direction, Digital Ads, OOH, POS, Partner Marketing

category

Integrated Campaign

say hello

Open to full-time roles, freelance projects, and creative collaborations.
Let’s build work that looks sharp, works hard, and scales.

say hello

Open to full-time roles, freelance projects, and creative collaborations.
Let’s build work that looks sharp, works hard, and scales.