Western Union Brand Refresh

As one of the lead contributors, I helped evolve Western Union’s brand to reflect its modern, customer-focused direction — building on 170+ years of legacy with a refreshed global identity.

case study

background

This brand refresh is an opportunity for Western Union to bridge its legacy with its future, ensuring it remains relevant, competitive, and emotionally resonant for decades to come. A refresh will align the brand with its modern, tech-forward capabilities. An updated brand identity will help Western Union stand out as both a trusted name and a forward-thinking innovator.

objectives

Modernize Western Union's visual identity, aligning it with its evolving digital-first capabilities while preserving its legacy of trust and reliability. Our aim was to create a cohesive and contemporary design system that resonates with younger, tech-savvy audiences, stands out in a competitive fintech market, and ensures global consistency while allowing for cultural adaptability.

background

This brand refresh is an opportunity for Western Union to bridge its legacy with its future, ensuring it remains relevant, competitive, and emotionally resonant for decades to come. A refresh will align the brand with its modern, tech-forward capabilities. An updated brand identity will help Western Union stand out as both a trusted name and a forward-thinking innovator.

objectives

Modernize Western Union's visual identity, aligning it with its evolving digital-first capabilities while preserving its legacy of trust and reliability. Our aim was to create a cohesive and contemporary design system that resonates with younger, tech-savvy audiences, stands out in a competitive fintech market, and ensures global consistency while allowing for cultural adaptability.

context

background

This brand refresh is an opportunity for Western Union to bridge its legacy with its future, ensuring it remains relevant, competitive, and emotionally resonant for decades to come. A refresh will align the brand with its modern, tech-forward capabilities. An updated brand identity will help Western Union stand out as both a trusted name and a forward-thinking innovator.

objectives

Modernize Western Union's visual identity, aligning it with its evolving digital-first capabilities while preserving its legacy of trust and reliability. Our aim was to create a cohesive and contemporary design system that resonates with younger, tech-savvy audiences, stands out in a competitive fintech market, and ensures global consistency while allowing for cultural adaptability.

context

background

This brand refresh is an opportunity for Western Union to bridge its legacy with its future, ensuring it remains relevant, competitive, and emotionally resonant for decades to come. A refresh will align the brand with its modern, tech-forward capabilities. An updated brand identity will help Western Union stand out as both a trusted name and a forward-thinking innovator.

objectives

Modernize Western Union's visual identity, aligning it with its evolving digital-first capabilities while preserving its legacy of trust and reliability. Our aim was to create a cohesive and contemporary design system that resonates with younger, tech-savvy audiences, stands out in a competitive fintech market, and ensures global consistency while allowing for cultural adaptability.

results

Design System for Global Brand

Our brand design system now aligns seamlessly with the overall brand refresh covering all channels. It has been implemented in figma to ensure seamless collaboration across the globe.

Cross-Channel Brand Development

Cross-Channel Brand Development

The brand refresh has been successfully implemented across all channels: website, social media, email campaigns, and physical collateral.

results

Design System for Global Brand

Our brand design system now aligns seamlessly with the overall brand refresh covering all channels. It has been implemented in figma to ensure seamless collaboration across the globe.

Cross-Channel Brand Development

The brand refresh has been successfully implemented across all channels: website, social media, email campaigns, and physical collateral.

Brand update

As the Lead Designer on the Western Union brand evolution, I was responsible for translating strategic direction into a cohesive, flexible, and modern visual system. Working within our global brand team, I developed scalable design guidelines that ensured consistency across print, digital, and motion.

We introduced a bold graphic language rooted in clarity and modularity — creating a recognizable system that empowers both designers and marketers across regions. A signature angled shape became the foundation of the identity, paired with a strict grid system and typographic structure.


Brand System in Figma

To support global rollout, I created a modular design system in Figma, organizing reusable components for campaign templates, digital banners, social assets, print, and video. This system significantly accelerated design workflows across internal and external teams.

I worked on templatizing static banners for Google UAC, Display and various web banner sizes and aspect ratio to have the consistent look and feel.

Logo Animation and Video Example

I collaborated with motion designers to extend the brand system into animation. I defined motion principles and art-directed the integration of logo behavior, typographic movement, and transitions to maintain a unified visual tone across channels.


Out of Home — Wild Postings.
I contributed to the concept and execution of out-of-home formats, applying the new brand language to dynamic layouts and real-life contexts. This included typographic systems, photo direction, and visual storytelling through repetition and rhythm.


Merch.
I supported the application of the identity system on merchandise — ensuring color fidelity, clarity of symbol placement, and relevance across global markets. These tangible brand touchpoints helped amplify recognition and engagement.


Out of Home — Billboards/Bus Stops.
I adapted the system to large-scale placements, focusing on visual impact, accessibility, and storytelling. These executions showed how the brand identity could flex for both mass-market communication and personal narratives.

role

Lead Designer - Creative Direction, Brand and Creative Campaign Strategy, Graphic Design, Motion Design, Print Design

year

2022-2023

timeframe

10 months

category

Branding and Identity

say hello

i'm open for freelance projects, feel free to email me to see how we can collaborate

say hello

i'm open for freelance projects, feel free to email me to see how we can collaborate